Privacy and Terms
Your Privacy Matters
This website is operated by Learn Latch Love. Throughout the site, “we”, “our” and “us” refer to Learn Latch Love. By accessing this website and using our services, you agree to the terms outlined below, including how we collect, use, store, and protect your personal information.
Your Rights as a Client
As a client, you have the legal right to the protection of your personal and health information. This includes:
Confidentiality of Health Information: All personal and health-related details shared with us will be kept in the strictest confidence, unless required by law or authorised by you.
Privacy During Consultations: Appointments (in-person or virtual) are conducted in a manner that respects your privacy and comfort.
Confidential Communication: All communications regarding your health or care are treated as private and handled with care and discretion.
1. Information We Collect
We may collect personal and health-related information such as:
Name, contact details, and address
Pregnancy, birth, and health history
Details shared in bookings, forms, or consultations
2. How and Why We Collect It
Information is collected:
To deliver antenatal, postnatal, and lactation support services
To manage appointments, communication, and follow-up care
To meet legal, clinical, and professional requirements
We collect information directly from you or with your permission and take care to store it securely.
3. Storage and Protection of Data
We store all personal information securely—digitally (encrypted) or physically (locked). Access is limited to authorised personnel. Our practices comply with the Privacy Act 1988 and the Australian Privacy Principles.
4. Disclosure of Information
Your personal information will never be shared without your consent, except when:
Required by law
There’s a serious risk to health or safety
Coordination with other care providers (with your permission)
5. Your Right to Access and Correction
You can request to access or correct your personal information by emailing us at info@learnlatchlove.com.au
We’ll respond promptly and in accordance with privacy legislation.
6. Cookies and Website Analytics
This site may use cookies or analytics tools to improve user experience. These do not collect health data and are non-identifiable.
Terms of Use
1. General Use
By using this website or booking services, you agree to these terms.
Our services provide general information and are not a substitute for medical advice.
You remain responsible for consulting your healthcare provider for personal medical concerns.
We may suggest referrals when appropriate.
2. Client Responsibilities
Clients acknowledge:
All information provided during intake is accurate to the best of their knowledge.
Consultations may involve observation of a breastfeed, discussion of tools or equipment, and physical techniques (e.g., oral assessments with consent).
Any known medical conditions must be disclosed before care is provided.
You are responsible for follow-up care with your GP, paediatrician, or other providers as advised.
3. Booking, Cancellation & Refunds
For booking terms and our refund policy, please see our [Refund & Cancellation Policy].
4. Intellectual Property
All materials, including handouts and guides, remain the property of Learn Latch Love and cannot be reproduced or shared without permission.
5. Limitation of Liability
While all advice and care are given in good faith, you agree:
To use information at your discretion and risk.
That you are responsible for your own and your child’s wellbeing.
To consult your care provider before participating in physical exercises if you have concerns.
6. Updates and Changes
We may update these terms as needed. Continued use of the website confirms your acceptance of any changes.
7. Contact
For questions, concerns, or requests about this policy or your data info@learnlatchlove.com.au